Synthflow: AI Answering Service with Natural Conversations for SMBs
Can you imagine a world where every call to your business is answered promptly, professionally, and personally—without you lifting a finger? Meet Synthflow AI, where cutting-edge AI receptionists and answering services transform businesses’ communication.
Here at Feisworld, we have written about many helpful AI tools specific to creators and SMBs (Small and Medium-sized Businesses). Today is our first discovery and conversation around AI answering services and task automation. We are certain this won’t be the last.
The Future of Business Communication is Here
Effective communication isn’t just a nicety—it’s a necessity. SMBs can no longer afford to have too many missed calls and falsely captured information. Business competition is more fierce than ever before. With competition domestically and internationally, it’s crucial to make sure your phone calls and text messages are taken care of. Otherwise, they will translate into missed opportunities, lost revenue and worst yet – a tarnished reputation.
Synthflow AI is at the forefront of a communication revolution, offering standout products and features that ensure you never miss a call again: AI receptionist and answering service with natural conversations. That’s right, no awkward pauses, no robotic voices! For your customers who call, they can speak naturally and feel more at ease.
The best part? It requires no coding on your end and takes just 5 minutes to set up.
What is Synthflow AI?
Synthflow AI is a pioneering platform that provides businesses with human-like AI phone calls through advanced voice agents. With Synthflow AI, you can create a no-code AI phone system that not only handles calls but also helps you manage front-desk tasks and even convert more leads.
Key Features of Synthflow AI
- Natural Language Processing: Engage callers with seamless, natural conversations. Furthermore, Synthflow can integrate with advanced AI voice models such as Elevenlabs to optimize and enhance the caller experience.
- Lead Qualification: Automatically assess and prioritize incoming leads.
- Scalability: Handle multiple calls simultaneously without compromising quality. Synthflow’s concurrent call handling capacity varies based on their subscription type. (See image below)
- Integration: Sync with your existing CRM (i.e. Hubspot, Zoho, Salesforce) and business tools for a unified workflow.
- Multilingual Support: Cater to a diverse customer base with multi-language capabilities.
Getting Started with Synthflow AI
Getting started on your journey with Synthflow AI is straightforward.
First, I highly recommend the “Getting Started” section, where you can learn all the ins and outs of Synthflow. This is essential if you are creating an AI assistant for the first time because the lingo and workflow may be different from the other AI tools you have used in the past.
1. Sign Up for Synthflow
First, you can visit Synthflow and create an account. There are free trials available to test-run your AI assistants.
2a. Choosing an Assistant
Click on “+ Create Assistant” to begin creating your AI assistant. (Note: if you are using the “Starter” plan, only one (1) AI assistant is allowed. (If you have already created one AI assistant, you will need to remove it before creating a new one)
You can create a new assistant using the following method:
- Start from scratch
- Quick assistant setup
- Browse our templates (highly recommended for first-time users)
2b. Browse Templates (to get started)
Once you have selected “Browse our templates”, you will be presented with the following options:
- A list of all templates for inbound and outbound calls
- Templates organized by industries (real estate, recruitment, car dealership, etc.)
There are currently more “Outbound” than “Inbound” templates.
Marketing 101: An inbound call center receives calls from new or current customers, while an outbound call center makes calls for sales, surveys, billing, and more.
You can easily create “Inbound” calls based on your business needs using Synthflow. Because inbound calls are highly individualized based on your business needs, it makes sense to create them using “Start from Scratch” or “Quick Assistant Setup”.
2c. Test an Assistant
Once you choose an AI assistant (for example, Jessica AI), click on “View details” so you can learn more about this particular AI assistant.
Before you hit “+ Create Assistant”, you can test-run this prebuilt template using “Give it a try”.
All you need to do is to enter your name, phone number, and click “Call me”. You will then receive a test call to engage in a conversation with the selected AI assistant.
3a. Configure and Launch an Assistant
You can easily configure and customize your AI assistant with Synthflow’s intuitive user interface to define your AI’s voice, language, and conversation scripts. The customization options are extensive to tailor to your brand’s needs.
Under General options, you can update:
- Assistant Name
- Image (optional)
- AI model (GPT-4o is the default and recommended option from OpenAI)
- Knowledge base (you can fine-tune your assistant with an existing knowledge base to locate sources more efficiently, and therefore reduce latency)
- Custom vocabulary (add your business name and terms to improve accuracy and recognition)
- Filter words (words for your AI assistant to avoid)
Under “Voice Settings”, you can fine-tune your AI assistant’s voice settings:
- Voice
- Patience level
- Stability
- Style exaggeration
- Similarity
- Voice speed
- Fade out at the interruption
- Optimize latency
- Voice prompting
If these terms sound complicated, no worries! Synthflow’s default voice settings are already quite good. These options are only to give you full control in case you prefer to create a unique AI assistant to your specific wants and needs. They are optional, and not at all required.
Under “Call Settings”, Synthflow allows you to not only set the AI voice but also to customize the call environment such as office or cafe among other intricate dials you can turn and adjust.
3b. Customizing prompts
Synthflow is packed with templates, including prompts you can use right away or edit to your liking. My favorite part about this section is the ability to directly access “Prompting Guidelines” for best practices, and select from a list of pre-written templates for multiple industries and scenarios (HR prescreening, Churn prevention, etc.). You can even “Ask Copilot” for additional information if needed.
3c. Actions
Your AI Assistant can take a single or multiple actions throughout the call.
- Send SMS
- Real-Time Booking
- Call Transfer (i.e. transfer the call live to a human)
- Information Extractor
- Custom Action
4. Analytics at your fingertips
After you’ve put your AI assistasnt(s) to work, it’s time to review analytics.
Synthflow provides a clean and clear Dashboard where you can find total calls, minutes used and average call duration. You can also find “Actions” associated with these calls from appointment scheduled to live call transfers, and the number of SMS sent. Last but not least, you are able to see your call performance based on goal achievement (i.e. objectives specified in the prompt section), call drop-off rate, positive sentiment, etc.
Best practices for first-time AI assistant SMBs
If Synthflow begins to sound like a solution that might work for you, it’s important to note some of the best practices associated with setting up an AI assistant successfully if you and your team are doing this for the first time.
- Customize Your AI Agent: Understand the basics, and take advantage of Synthflow’s Get Started guide as well as their online academy to understand the process. Keep your first AI assistant simple and to the point with clear objectives. Don’t get bogged down by too many customizations or actions all at once.
- Integrate with Your Systems: As you become more familiar with AI assistants, consider connecting Synthflow AI to your existing CRM tools to integrate AI assistants into your workflow.
- Test and Launch: Don’t launch your AI assistants without testing them first! Be sure to run test calls and play with different scenarios, and invite different test callers to ensure everything functions smoothly before going live. This will help you not only test out the prompts and actions but also how your AI assistants perform against different callers with varying intonations, accents and speech patterns.
- Monitor and Optimize: Use the built-in analytics dashboard to track performance and make insight-driven adjustments.
Pricing
Synthflow has a flexible pricing model from:
- Starter: $29/month (single AI assistant)
- Pro: $375/month
- Growth: $750/month
- Agency: $1250/month
Conclusion: Is Synthflow right for your business?
Exceptional communication is more than a service—it’s a differentiator. Synthflow AI can empower you to elevate your customer interactions without the complexities of traditional systems.
Synthflow’s AI assistants, when it’s done right, are more than tools; they’re partners in your business growth. By automating front desk tasks and engaging in natural conversations, they free you to focus on what you do best.
I’d love to delve into other areas of Synthflow AI in future posts such as integration with HubSpot and AI voice software such as Elevenlabs. What are your thoughts? What else would you like to learn about Synthflow?
Because AI Assistants are still new to many of the SMBs, I’d love to know your thoughts on how you might leverage a tool like Synthflow AI to grow your business. Let me know in the comments below!